Refund policy

We want you to love your Pocket Hearth. If something isn't right, we'll make it right.

Damaged or faulty items
If your hand warmer arrives damaged or stops working within 30 days of delivery, contact us with your order number and a photo or short video of the problem. We'll send a free replacement or give you a full refund.

Changed your mind
You can request a return within 30 days of delivery. Items must be unused and in their original packaging. Contact us first for return instructions. Return shipping costs are paid by the customer unless the item was damaged or faulty.

Refunds
Once your request is approved, refunds go back to your original payment method within 5 to 10 business days.

Lost packages
If your order hasn't arrived within 20 business days, contact us and we'll resend it or refund you.

Questions?
Reach us through our Contact page with your order number, and we'll get back to you within 1 to 2 business days.